RSMUS.comAuthor Archives for Pamela Finnerty
Dynamics 365 Customer Engagement, Microsoft
Understanding the different options for tracking E-mails in Microsoft Dynamics CRM
The power of Microsoft Dynamics CRM as far as tracking emails is great. It is also a little overwhelming. I...
Dynamics 365 Customer Engagement, Microsoft
New licensing options for Microsoft Dynamics CRM 2013
At the Orion Partner Blitz Training, Microsoft announced three new licensing level options for Microsoft Dynamics CRM Online 2013. This...
Dynamics 365 Customer Engagement, Microsoft
“Click to Call” the New Microsoft Dynamics CRM 2013 Phone Feature
Microsoft Dynamics CRM is only getting better! The new phone feature will enhance the user’s communication experience by simply clicking...
Dynamics 365 Customer Engagement, Microsoft
Data ownership and accountability: Who is responsible in your CRM system?
Time and time again, we continue to see the internal business process struggles of data ownership. The question becomes ‘Who...