Dian Taylor is a Microsoft Dynamics 365 (CRM) Presales Engineer – Manager at RSM. She is a seasoned pre-sales and implementation consultant specializing in Microsoft Dynamics 365 (CRM) since 2011. Dian has been involved in solution designing, implementing, configuring and customizing several complex scenarios in various industry sectors. She has the unique ability to clarify CRM strategies and objectives: modeling and optimizing business processes, defining user requirements, designing fit for purpose and cost effective CRM solutions. She moves deftly through the implementation stage with proper planning, a high level of responsiveness and determination. D365-CE modules: Sales, Custer Service, Marketing, Field Service, Project Service Automation.